The Right Way to Say What it is You Do How do you answer the seemingly easy question, “What do you do?”

Do you talk about YOU?

Do you talk about your products and services?

Do you talk about your industry?

Do you explain the process of how your products and services work?

If you answered yes to any of these questions you are missing an enormous opportunity.

Every time someone asks you “What do you do?” you have an amazing opportunity.

Benefits of Answering the Right Way

* Interest potential clients

* Increase the potential for referrals

* Find out about potential strategic alliances

* Create recognition for yourself and your business

* Position yourself as an expert

Stop right now and take the time to discover how to answer the question, “What do you do?” in a profitable way.

The bottom line is that in general, people are not really that interested in you and what you do (you may have heard this before, start believing it).

What they really want to know is what you can do for them. All of the communication about what you do must focus on the benefits of your products/services, not the features.

Focus on how your products/services benefit the people who use them and the results they can expect.

Think about the last time you met someone and they told you what they do. Do you remember what they told you? If so, would you be able to clearly explain it to someone else? Your goal is that the people who hear or read your marketing messages remember what you do AND are able to tell someone else.

Step One

The first step to answering the question, ‘What do you do’ is to define your ideal client. The more specific you are, the more success you will have in building your business quickly and positioning yourself as an expert.

Step Two

The next step is to define what you do for your clients. How you benefit them. What is the solution that you offer to the problem they have.

Step Three

The third step is to combine your answers from the first two steps. When you are clear about these two things, and you can easily communicate what you do, you will feel more confident talking about your business. People you talk with will easily see exactly how you can help them and hopefully remember what you do.

Here are some examples to get you started (as you can see, you don’t necessarily need to mention your profession).

“I work with professional women who want high returns on their investments” (Financial Planner)

“I create delicious, healthy meals for busy executives that have no time to cook.” (Personal Chef)

“I help busy doctors find more time to spend with their families” (Life Coach)

“I rescue stressed out business owners when their computers crash” (Computer Technician)

“I help stay-at-home moms feel pampered and relaxed” (Massage Therapist)

Try out this formula: I work with (your niche or ideal clients) who are having trouble with (problems your ideal clients face) and who want (what they want to see happen, the result).

Another way to explain what you do is to relate it to a known situation, a common experience. 

So when someone asks you what you do you can say, “Well you probably know how busy doctors are, what I do is I help them spend more time with their families.”

Or, “You know how stay-at-home moms are always taking care of everyone else, well what I do is make THEM feel taken care of.”

You will know you are on the right track when the next question you are asked after you say what you do is: “How do you do that?” 

Don’t wait another minute. Get started now, grab a piece of paper and write down what you do and then practice saying it. You can test it out on friends and colleagues to refine and improve it.

Then start using it everywhere (with people you meet, on your website, on your business card) and you will see and feel the difference this makes in attracting more clients.

For more on this topic check out my short video: Don’t Make These Mistakes When Introducing Yourself.

And listen to Amel Derragui’s podcast episode where I was a guest and she interviewed me about how to answer the question, ‘What do you do?’ 

© Stephanie Ward

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How do you say what you do? Share below in the comments section.


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